Satisfaction Guarantee

• If your service does not meet your expectations for any reason, return within 7 days and we will perform any service necessary to resolve the problem to your satisfaction. Please note, however, that chemical services will be guaranteed ONLY when products recommended by salon technicians and purchased at our salon are used for the care of your hair.

• Hair care and skin care product returns must be within 30 days of purchase and are for exchange only. Product returns cannot be credited to services received.

• Product and service prices are subject to change without notice.

Children

Even though we love children, infants and children under twelve (12) years of age are not permitted in the salon unless they are scheduled to receive services. This policy enables all visitors to fully relax and enjoy their stay with us. Please make child care arrangements prior to your scheduled appointment. Your fellow patrons thank you.

Scheduling

• It is best if you book packages at least two weeks in advance. Groups and Wedding parties should be scheduled at least two months in advance.

• Due to the complexity involved in scheduling Day Spa Packages, they cannot be altered or changed.

• While we do our best to have all appointments run on time, there will be times when a preceding client treatment may exceed its scheduled duration and put us behind schedule. We will make every effort to keep you from waiting.

• Even though walk-ins are welcome, we cannot guarantee that a time slot will be available for walk-in clients. We recommend that you make all appointments in advance.

Cancellations/No Shows

• If it is necessary for you to cancel an appointment, please cancel as far in advance of the scheduled appointment time as possible. This will permit us to provide a better service to all of our clients. We request that you cancel or reschedule your appointments at least 48 hours before the scheduled appointment. A credit card guarantee is required to book all services over $40. This guarantee is NON-REFUNDABLE unless at least a 48 hour cancellation notice is given. (If the payment guarantee is by Gift Certificate, cancellation less than 48 hours before the scheduled appointment will result in the gift certificate becoming null and void).

• We accept MasterCard, Visa, Discover and American Express, but do not accept checks.

Late Arrivals

Clients should arrive at least 15 minutes prior to their scheduled appointment. Please be advised that we can not guarantee service to clients who are more than 10 minutes late for their scheduled appointment. This will permit us to keep our commitments to clients who arrive on time.

Gift Certificates

• Gift Certificates are available for any dollar amount, service or package.• Gift Certificates expire six (12) months from date of purchase and are non-refundable and not redeemable for cash. Expiration dates cannot be extended for any reason.• To avoid booking errors when scheduling Gift Certificate appointments, please inform your scheduler of every service you are to receive.

Alcoholic Beverages

We may occasionally serve complementary wine to our guests. However, clients should know that services such as massage therapy, vichy shower, hydrotherapy, body wraps and saunas enhance circulation, thus severely increasing the effects of alcohol.